Frequently Asked Questions
What should I do if I do not receive my class
confirmation before class starts?
Please call us at (800) 730-2784 or e-mail
us to verify that there have been no changes in the class status
and that you have been added to the class roster. Attend class as normal
until you hear back from us.
I submitted a registration. How do I verify
that I have been registered?
E-mail
us or call (800) 730-2784 and press 0. In your email or phone call,
include "I want to verify that I have been registered for"
and write or say the course number, course title, and quarter for which
you have submitted registration. Be sure to give us your phone number
or e-mail so that we may contact you with the information. If you register
online, you will receive a confirmation page as the last step in your
registration process.
How can I get more information on a specific
certificate program?
Each program has contact information listed on its "Request Information" Page. You may contact the program coordinator directly or contact Continuing
Education staff via e-mail or by telephone at (510) 885-3605.
How do I request information from Continuing
Education?
You may request more information about any certificate or degree program
by submitting the online "Request Information" form associated
with that program. You may also subscribe to our e-mail
list for program updates or contact Continuing Education via e-mail or
telephone at (510) 885-3605 to be added to our e-mail or catalog mailing
lists.
How long does it take to complete a certificate
program?
This depends on the program and how many courses you take within any
given academic quarter. See individual program pages for requirements,
but most certificate programs can be completed in as little as nine
months.
Can I take academic credit for a contract
class?
Yes. But in addition to the class fee, you will need to pay $54 per
unit.
What are the different types of credits?
Academic Credit is standard educational credit and is usually conferred
with a letter grade. Continuing Education Credit is given in the form
of Continuing Education Units (CEUs). CEUs are non-academic credit,
which may apply towards re-licensure, promotion, or career advancement.
Noncredit courses are designed for personal enrichment. For more detailed
information, visit our Types of
Credits in Policies and Procedures.
How are CEUs credited?
One CEU is equivalent to 10 hours of instruction.
Can I audit a class?
Yes. On a space-available basis, but you will need to pay the course
fee.
What is "auditing"?
Auditing is attending a class without having to complete assignments
or testing. However, you will not receive credit for completing the
course.
How can I withdraw from a class?
Complete and remit our Withdrawal
Form. Before doing so, please read our Withdrawal
and Refund Policy. Note that you might not receive a full refund
once class has started.
Can I transfer the fee from one class
to another?
Yes. To transfer, complete and send our Transfer
Form.
How do I obtain a transcript?
Enrollment Services Office is now called Planning, Enrollment Management, and Student Affairs (PEMSA). Continuing Education does not issue transcripts.
Complete instructions for obtaining a transcript can be obtained by
calling (510) 885-3814 or (510)885-CSUH or visiting the Enrollment
Services Office.
How can I get financial assistance for Continuing Education courses?
Traditional Financial Aid (such as completing the FAFSA, Pell Grants, etc.) is not applicable for Continuing Education certificate programs.
There are other options available for you:
SallieMae provides loans to students for training/educational purposes. These are private, credit-based loans which you must qualify for and pay back in full. SallieMae offers three payment options including deferred payments while you are in school. For more information and to apply online, visit their website: www.salliemae.com/00113898 Important: The Continuing Education school code for SallieMae is:001138-98.
Wells Fargo offers the Wells Fargo Collegiate® Loan, and the Wells Fargo Education Connection® Loan. These are private, credit-based loans which you must qualify for and pay back in full. With a Wells Fargo loan, students get competitive interest rates, no payments during school, 0.25% automatic payment discount, 0.25% graduation discount, up to 0.50% relationship discount, and cosigner release after making the first 24 consecutive on-time monthly payments. To see today’s rates, learn more about the loans, and apply visit their website wellsfargo.com/student or call 1-800-658-3567. Important: The Continuing Education school code for Wells Fargo is: 001138-70.
If you are currently employed, inquire with your employer as many companies provide tuition reimbursement/assistance for professional development courses and programs.
Qualified students (currently unemployed) may be eligible under the provisions of the Workforce Investment Act (WIA) of 1998. California’s Eligible Training Provider List (ETPL), established in compliance with WIA, provides customer-focused employment training for adults and dislocated workers. For more information, visit their web site, or contact the local WIA office nearest you.
Can I use my military benefits for tuition assistance with courses offered by CSUEB Continuing Education?
Cal State East Bay is proud to help veterans and their family in achieving their educational and career goals. A variety of programs have been pre-approved for tuition assistance for active and retired military, and qualified dependents. Get VA Educational Benefit details online, including information on which programs have been pre-approved, application and reimbursement processes, and contacts who can help you along the way.
What if I can't find a program to match what
I'm looking for?
The California State University Extended and Continuing Education Colleges
and Departments present hundreds of classroom-based, online, and custom
programs annually. Take a look at these Continuing
Education programs offered through other CSU campuses.
Was your question answered?
If not e-mail us at ce@csueastbay.edu
and we will be happy to help.
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